Tag: phone

Telephone Skills 103: Answering Patient Questions About Cost

Oct 4, 2008 | Best Practices, Knowledge Center |

Mastering good phone skills optimizes opportunities, converting callers into patients. Learn how to answer patients’ questions on cost using the VIP Technique.

Telephone Skills 102: Your Staff as Active Listeners

Sep 4, 2008 | Best Practices, Knowledge Center |

Follow 3 rules and use active listening skills to turn more phone inquiries into excited, scheduled patients.

Reader Comments

anjan muhury on PATIENT FACTSHEET: 6 FEATURES OF MODERN HEARING AIDSWaterproof hearing aids? You must be kidding. There is no such animal. The battery needs oxygen to function and this must come from the atmosphere. Access to the atmosphere is crucial, and therefore the battery compartme…
anjan muhury on ADDING HEARING IMPLANT SERVICES CAN GROW YOUR BUSINESSit is a fallacy that cochlear implants can replace hearing aids ! I have 4 patients who wear cochlear implants, and NONE of them have good prognosis with these devices. The latest micro chip powered hearing aids by Phona…
Christa Nuber on Ask an Expert: Do You Have Any Tips for How to Retain Patients?Hi Svetlana, Thank you for your question! At this time, CareCredit does not offer a hearing aid leasing program. They currently offer a healthcare credit card that allows enrolled cardholders to take advantage of payment…
Svetlana goldman on Ask an Expert: Do You Have Any Tips for How to Retain Patients?I was just wondering, if the CareCredit will be able to match or offer some kind of hearing aid leasing program like EPIC?
Elissa on Ask an Expert: How Can I Differentiate My Practice from Costco?Thanks so much for your kind words, Rachel! I love being your hearing care provider, and am also happy to help out the hearing care community as a contributor to this “Ask an Expert” column.

Tag: phone

Telephone Skills 103: Answering Patient Questions About Cost

Telephone Skills 102: Your Staff as Active Listeners

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